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Tag: Startups

Gaming The System & Little Tricks

I finished yesterday’s blog by asking if gaming the system is a good idea to make money or not. I have gamed the system all my life. When I ventured into internet marketing, the first platform I drove traffic from was Digg.com

It was a social news site kind of like reddit that doesn’t exist in its original form anymore. It was an insane source of traffic and Zeeshan mentored me well on how to really make the best out of it. We could get most stories to the front-page on a daily basis. We drove 10s of thousands of unique visits. Not just that, our content reached the eyes of editors of the largest publications in the world which would often result in backlinks and further traffic as well as SEO juice from them. I built my blog SmashingLists almost entirely out of Digg and sold it for a pretty hefty amount back then.

I loved it. It wasn’t just traffic, it was really high quality traffic. After the demise of digg and trying a few other things like StumbleUpon etc, I ventured into viral Facebook marketing. I did that briefly for about 3 months. It certainly was the darkest shade of grey. I don’t encourage anyone to choose this shade in their lives. It’s not worth it.

After that with my co-founders Saad and Zeeshan, we leveraged the organic traffic from Facebook by building and acquiring Facebook pages. Very white hat and we did it for the longest time. We built many websites and made a ton of money.

In summary, gamification of the system has been the heart of our internet marketing journey. I’ll go on to the point to state that if big tech companies claim that they haven’t done it to “hack growth” they lie. Wasn’t Facebook built by scrapping off the student list of all Harvard students? Aren’t AliExpress affiliate ads served on Torrent website popups? I have seen all these mainstream apps like ride-hailing, food-delivery, pretty much everything, capitalizing the grey areas.

Growth hackers study the systems, the AI, find the shortcomings, and capitalize on them. That’s what they are designed to do.

But some people suggest gamification is a small guy game. A few days ago, PG published this tweet

I agree with him.

I have seen or known 100s of people who have made millions and tens of millions all by capitalizing the “little tricks”. It’s totally possible. It works. There are probably a million case studies of millionaires who made it through beating the system.

Although, really big money, the unicorn status, the billions, are not made with little tricks and gamification. They are made by solving a problem so big that it helps millions and tens of millions people use the service or the product. I’m still willing to bet though, that the growth of these companies are still carried out using the “little tricks”.

Since people from emerging and under-developed world are often not so well off, to them $100 seems like a big deal and they would happily settle for little tricks and gamification as long as it provides them the opportunity to make that $100 and a road that would eventually lead them to become somewhat wealthy.

To finish this off, if you game the system, you’ll make it. If you build a product or service that helps millions of people, you’ll make that every hour what you’ll make with gaming the system in your lifetime. But even while you build a product or service that helps the people, don’t forget to game the system along the way.

Customer Acquisition During Recession

I saw an interesting video by Garry Tan where he mentioned that startups spend as much as 40% of the funds they raise on Google & Facebook ads. That is a lot. In other words, 40% of all VC money is going to those 2 companies. This is obviously going to reduce in the coming months and so we could expect this to reflect in the earnings of these 2 companies.

During the upcoming recession caused by the COVID-19 pandemic, the advice that seems to be coming from everywhere is to have cash runway that lasts 18 months.

In order for this to work, many startups are going to reduce their spending or risk survival. One option that all startups have is to allocate more time and resources to retain more customers instead of acquisition, as the former is often cheaper.

The startups that are going to continue to invest in customer acquisition need to know that the lifetime value of customers would most certainly be lower than what they were accustomed to. Because of this, an immediate recalibration would be required for ROI metrics. Acquiring customers on a better a ROI than before should be the norm for the next few months.

These are difficult times for everyone including us but looking into pandemics of the past suggests that all this should be over soon.

How To Get Luckier

I hear a lot of people say that successful people got lucky. I think everyone needs a bit of a luck on their side to accomplish something great no matter how worthy they are of their success. So in a way, I don’t disagree with those who believe it was luck. Except that, many people believe that it was only luck, which of course I completely disagree with.

Luck is a game of chance. Getting lucky is having favorable conditions on your side. However, I think there’s a simple way to increase your chances of getting luckier.

Since luck becomes favorable out of randomness, if you worked everyday to improve your business or yourself, the randomness will eventually be in your favor. Since you’re missing no chance of trying to be lucky, the luck will eventually find you.

I can look back at hundreds of good things that happened to me, where I got extremely lucky, but only because I was trying.

And so if you want to be more lucky, you have to stay consistent and work everyday.

Three Types of Founders & Financial Planning

I think I can categorize founders into three types when it comes to their financial management with regards to running a business.

The fist type of founders, and I think these are found in most abundance, do not really like to make projections and plan finances. They are extravagant with their expenses and while many times they are really good at generating revenue and achieving growth, they are still often seen in debt, or raising more funds, or struggling in general most months than they are not, despite the high amount of revenue. I’d say it’s a miracle if any of these founders and their companies survive in the long-term. The only reason they may is because their business model is extra ordinarily profitable and can afford a lot of money wastage.

The second type of founders like to make too much projections, and cut cost everywhere. They believe in MVPs and lean-startup models. They don’t spend money on creating features that someone may or may not use. They test everything with a small amount of people using unscalable methods to generate data. Their future scaling decisions are also data driven. They sometimes cut so much costs that they are often seen working long hours. They also struggle with hiring and team building because of their lower cost mentality.

The third type of founders are somewhere in between. They appreciate projections and financial planning. They love MVPs and lean-startup models. But they spend a large amount of money in building team, delegating tasks, and also on R&D which eventually results a lot of times in wasted features and money. But they do it because in the long-term it’s worth it.

In Pakistan, most of the founders I’ve met are the first type while I feel most founders should aspire to become the third type of founders.

Leaving Your Own Business

There was an occasion when I had to move on and leave a large amount of money behind. I had to leave a business that I co-founded. I can’t say it makes me happy about it. But I will say staying back would have made me unhappier.

It’s a challenge where you choose an option that makes you as little unhappy as possible. And certainly, it isn’t an easy challenge. But I believe with all my head and heart, despite feeling otherwise sometimes, that moving on was the right decision.

I made my decision with the following in my mind

“If you can’t see yourself working with someone for life, don’t work with them for a day.”

Naval Ravikant

Yesterday, I spoke to another founder who made a similar decision a few years ago. He left 7-figures on the table to move on for personal happiness. In the end life is a pursuit of happiness. Money is nice, but it’s not always the answer, especially after you have enough of it.

The Thing About ‘Zero’

I’ll be honest. This isn’t my thought. It’s something I read somewhere and I couldn’t agree more.

The thing about zero is that it makes you imagine. You can think of all the possibilities. If your startup is doing ‘zero’ dollars in revenue, you can sell dreams to investors. But if it’s doing $1000 or $2000 or $5000 a month in revenue, the investors are going to see, assess and project you based on those numbers.

And so in a way, if you’re seeking to raise investment, zero can be better than doing a small amount of revenue. Which is unfair, right? But that’s the thing about ‘zero’. And it’s also why sometimes you see companies doing ‘zero’ raising arbitrarily wild amount of investments.

Seizing the Opportunity

Opportunities are everywhere. Literally everywhere. You come across them hundreds of times everyday but you often ignore them, or you misread them, or you just can’t see them hidden in plain sight. Some people have the ability to see them very often. This in my opinion is the single biggest differentiator between entrepreneurs and those who are not. Let me give you an example.

In 2012, we considered expanding our marketing business beyond the scope of just promoting our own products. We looked into client servicing (hated it and never did it again). But we learnt a great deal from it. Since one of my businesses at that time was a Pakistani music blog, naturally the first customer for our marketing agency was a band.

They were going to pay us X amount of money for growing their Facebook page, adding organic and authentic views to their youtube videos, and overall assistance with their new song launch. After we had concluded the agreement, they mentioned to us that they are also going to spend Y amount of budget on a radio channel in Pakistan who would play the song a certain number of times in the next month. On hearing this, my co-founder, Saad Bassi, saw an opportunity and seized it. We took all of the budget that they were going to spend on radio, hired a full time resource whose job was to call many hours everyday to all the radio stations in Pakistan. In the end, their song played more frequently than it would have had happened with paid advertising. Not just that, it played on more number of channels increasing their unique reach. They incurred lesser cost and our company made a profit after paying for the resource.

It is one of the many examples of how the world presents you opportunities and how you can seize them.