Today, an ad-account for one of our e-commerce stores got disabled. There was no violation. It was the same ads that we had been running for 4 weeks. Usually when the ad account gets deactivated, there’s an appeal link. The account is usually sorted in couple of hours. But today, there was no notification or appeal link.
I’ve still appealed through a different support channel, but its not going to resolve in couple of hours but would take longer than that.
Meanwhile, I’ve exported all campaigns to a different ad account. Theres a way to export CSV of campaigns and import to a different ad account. Here’s a walk-through video of how to do it. The process can still be very messy because of custom audiences, and lookalikes. When Facebook deactivates one ad account, it locks everything inside that ad account including all custom audiences and lookalikes. So its not possible to move those if they are owned by a disabled ad account.
I had a shitty day trying to do these manual, hateful tasks. I really had two options. Option # 1 was to basically feel angry at Facebook and stop advertising. Option # 2 was to start-over.
The option # 2 can be interesting because I may be able to make the 2nd ad account deliver profitable campaigns too. In the best case scenario, I may get the first ad account back as well. And in the super optimist world, I’ll have two ad-accounts burning twice the fuel, delivering twice the sales, making twice the profit. I want to think that this will happen. Because without this kind of optimism, it’s hard to want to run a business.